Customer Care

is committed to providing the best products and friendliest
 customer service. If you should have any questions about ordering or a question about any
 ofour great products. Please feel free to email us and we will respond as soon as possible.

 If you would like to check the status of your order, simply click
 24 hours per day, seven days per week for the latest information.


 Customer Service Hours:

 Phone Number:
 AquaRug 1-973-287-5149
 To check the status of your order 24 hours per day,
 seven days per week, simply click on


If for any reason you are not satisfied with your Aqua Rug, simply return your entire product within 60 days, including any and all accessories, directly to us at the address listed below. Following the receipt of a properly returned complete product, we will refund the full purchase price, less processing and handling. Please include proof of purchase and your mailing address. For warranty service, please refer to the Manufacturer's Limited Lifetime Warranty included with your product.

Tristar Products Inc., 500 Returns Road, Wallingford, CT 06495.