AquaRug™ is committed to providing the best products and friendliest customer service.
If you should have any questions about ordering or a question about any of our great products.
Please feel free to email us to firstname.lastname@example.org and we will respond as soon as possible.
Emails will be answered during business hours from 9am - 5pm Monday to Friday.
If you would like to check the status of your order, simply click www.customerstatus.com
24 hours per day, seven days per week for the latest information.
Customer Service Hours:
Phone Number: English and Spanish Agents Available:
|Monday – Friday:
||9:00 am ~ 8:00 pm EST
|Saturday and Sunday
||9:00 am ~ 5:00 pm EST
MANUFACTURER'S SIXTY DAY LIMITED WARRANTY
To check the status of your order 24 hours per day,
seven days per week, simply click on
The manufacturer warrants that your AquaRug™ is free of defects in materials and workmanship and will, at its option, repair or replace any defective AquaRug™ that is returned. All parts and components are warranted for 60 days from the date the product is received. This warranty is valid only in accordance with the conditions set forth below:
1. Normal wear and tear are not covered by this warranty. This warranty applies to consumer use only, and is void when the product is used in a commercial or institutional setting.
2.The warranty extends only to the original consumer purchaser and is not transferable. In addition, proof of purchase must be demonstrated. This warranty is void if the product has been subject to accident, misuse, abuse, improper maintenance or repair, or unauthorized modification.
3.This limited warranty is the only written or express warranty given by the manufacturer. Any implied warranty of merchantability or fitness for a particular purpose on this product is limited in duration to the duration of this warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
4.Repair or replacement of the product (or, if repair or replacement is not feasible, a refund of the purchase price) is theexclusive remedy of the consumer under this warranty. The manufacturer shall not be liable for any incidental or consequential damages for breach of this warranty or any implied warranty on this product. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
5. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Procedure for Warranty Repairs or Replacement
If warranty service is necessary, the original purchaser must pack the product securely and send it postage paid with a description of the defect, proof of purchase, and a check or money order for $7.99 to cover return postage and handling to the following address:
Tristar products Inc., 500 Returns Road, Wallingford, CT 06495